Terms & Conditions
Important Information
Welcome to Unexplored Himachal.
Please read these Terms & Conditions carefully before confirming your booking or making any payment.
These terms apply to tour packages, customised holidays, hotel accommodation, transportation, sightseeing and other travel services arranged by Unexplored Himachal.
These terms should be read together with the confirmed itinerary, booking voucher, hotel details, inclusions, exclusions, payment schedule and any special conditions communicated in writing.
Any package-specific conditions communicated and agreed upon before booking confirmation shall also apply, subject to applicable law.
1. General Terms & Conditions
1. Personal Belongings
Guests are responsible for the safety and security of their personal belongings, luggage, valuables and travel documents. Unexplored Himachal shall not be responsible for loss, theft or damage except where the company is legally responsible.
2. Confirmed Services
If any service expressly confirmed in the booking voucher is not provided, Unexplored Himachal will endeavour to arrange a suitable alternative or appropriate compensation for the affected service or inconvenience, as applicable.
Guests are requested to ensure that all agreed services, commitments and special arrangements are recorded in writing through Unexplored Himachal’s official communication channels.
3. Children’s Policy
Children below 5 years of age may stay free of charge in a parent’s room without an extra bed or meals, subject to the respective hotel’s policy and the confirmed package.
Children aged 5–12 years and guests above 12 years will be charged according to the applicable package pricing and company policy.
Milk, meals or additional requirements for infants and children below 5 years may be charged directly by the hotel, where applicable.
4. Additional Services
Any services, activities, transportation, meals, accommodation upgrades or other facilities availed of by guests that are not included in the confirmed package will attract additional charges.
Such charges shall be payable separately by the guest.
5. Hotel Confirmation and Standards
Hotel accommodation will be considered confirmed only where written booking documentation has been issued by Unexplored Himachal.
Hotel star categories, facilities, amenities and service standards are determined by the respective hotel or relevant classification authority and may vary depending on the property and destination.
6. Hotel Selection
Hotel recommendations are based on available customer reviews, published ratings, previous guest experiences and suitability for the selected itinerary.
Guests are encouraged to review the available hotel photographs, facilities and customer feedback before confirming their booking to ensure that the accommodation meets their expectations.
7. Hotel Deposits
Certain hotels and accommodation providers may require non-refundable deposits at the time of booking.
Guests are advised to confirm the applicable hotel cancellation and refund conditions with Unexplored Himachal before making their booking payment.
8. Booking and Payment
An advance or booking payment is required to confirm a tour package, according to the applicable company policy and package conditions.
The remaining payment must be made according to the payment schedule communicated with the booking confirmation.
A booking shall be treated as confirmed only after the required payment has been received and written confirmation has been issued by Unexplored Himachal.
9. Hotel Check-in and Check-out
As a general reference, standard hotel check-in may be around 12:00 PM and check-out around 10:00 AM, unless the respective hotel follows different timings.
Early check-in and late check-out are subject to room availability and hotel policy.
Any additional charges for early check-in, late check-out or extended accommodation shall be payable by the guest.
10. Travel Delays and Missed Services
Delays or cancellations of flights, trains, Volvo buses or other independently operated transportation may result in missed sightseeing or scheduled services.
Unexplored Himachal will not ordinarily refund amounts for sightseeing or other services missed solely because of such transportation delays or cancellations, except where refunds are available under the applicable service-provider conditions or required by law.
11. Identification and Booking Vouchers
Guests must carry valid government-issued photo identification and their complete booking voucher during the journey.
A printed copy of the booking voucher should also be carried wherever required by the hotel, transporter or other service provider.
If a guest misses a confirmed Volvo or Deluxe bus departure, alternative transportation arrangements and related expenses shall ordinarily be the guest’s responsibility.
12. Cab and Transportation Usage
Cab services will be provided according to the itinerary and transportation arrangements confirmed in the booking.
Vehicles are not available on an unrestricted “at disposal” basis unless specifically included in the confirmed package.
Additional sightseeing, route deviations, extended vehicle usage or transportation services outside the confirmed itinerary may attract additional charges.
13. Meals
Guests are requested to follow the meal timings specified by the respective hotel or accommodation provider.
Meals included in the package but not availed of by guests will ordinarily not be refunded or adjusted against the package amount, subject to applicable booking conditions and legal requirements.
14. Local Service Conditions
Transportation standards, hotel facilities, road conditions and available amenities may differ from one destination to another.
Guests are requested to consider the geographical, climatic and operational limitations that may affect local transporters, hotels and other service providers, particularly in remote Himalayan regions.
15. Guest Safety and Property
Guests are responsible for their personal conduct, following reasonable safety instructions and taking appropriate care of their belongings during the tour.
Unexplored Himachal shall not be responsible for loss of property, personal injury or loss of life arising from circumstances for which the company is not legally responsible.
Nothing in these terms excludes any liability that cannot lawfully be excluded.
16. Weather and Government Disruptions
Unexplored Himachal shall not be responsible for inconvenience arising from adverse weather, heavy snowfall, landslides, road closures, strikes, government restrictions or other disruptions beyond its reasonable control.
Where such circumstances affect the itinerary, Unexplored Himachal will make reasonable efforts to communicate the changes and assist with alternative arrangements wherever practicable.
17. Changes Beyond Reasonable Control
Where Unexplored Himachal or the guest is compelled to cancel, postpone or alter travel arrangements because of circumstances beyond reasonable control, the company shall not be responsible for compensation except where required under applicable law.
Any additional accommodation, transportation, meals or other services required because of such circumstances may involve additional charges payable by the guest.
Revised arrangements will depend on actual conditions, service-provider restrictions and availability.
18. Package Cost and Confirmed Services
Unexplored Himachal reserves the right to revise package costs where required because of changes in economic conditions, government policies, applicable taxes or service-provider charges.
Any revision affecting a confirmed booking will be communicated in writing and handled according to the agreed booking conditions and applicable law.
Only the services expressly mentioned in the confirmed booking voucher and inclusions will be treated as part of the package.
19. Complimentary Services
Complimentary services are provided as additional benefits where specifically mentioned in the package.
If a complimentary service cannot be provided because of availability or unavoidable operational circumstances, it cannot ordinarily be claimed in cash or exchanged for another service unless otherwise agreed or legally required.
20. Advance Payment Requirement
Unexplored Himachal reserves the right to require an appropriate advance payment to confirm a booking.
Depending on the package, travel dates and service-provider requirements, an advance of 50% of the total package cost may be required.
The applicable advance amount and payment schedule will be communicated before booking confirmation.
Unexplored Himachal reserves the right to withhold or cancel an unconfirmed booking where the required advance amount has not been received.
21. Force Majeure
Force majeure refers to extraordinary events or circumstances beyond reasonable control, including war, strikes, riots, acts or threats of terrorism, crime, hurricanes, floods, earthquakes, volcanic eruptions, natural disasters, government restrictions or similar events.
Where a change or cancellation arises because of force majeure or another event beyond reasonable control, Unexplored Himachal shall not be liable to refund amounts already deposited, except where required by applicable law.
Any additional services required because of such circumstances shall be charged separately and will be payable by the guest.
22. Authority to Modify Terms
These Terms & Conditions govern the tour operations and bookings arranged by Unexplored Himachal.
Any variation or modification to the agreed booking terms must be confirmed in writing by an authorised representative of Unexplored Himachal.
All such variations remain subject to applicable law.
2. Amendment Policy (Prepone & Postpone)
Unexplored Himachal understands that travel plans may change. Requests to prepone or postpone confirmed travel dates will be considered according to the following conditions.
1. Advance Notice
Requests to prepone or postpone travel dates should normally be submitted at least 15 days before the scheduled journey date.
All requests must be made in writing through Unexplored Himachal’s official email or WhatsApp communication channels.
2. One Date Change Without Company Amendment Charges
Guests may request one prepone or postpone of their confirmed tour without an additional Unexplored Himachal amendment charge, provided the request is received at least 15 days before the scheduled departure.
A second or subsequent date-change request may attract additional amendment charges.
3. Hotel and Service-Provider Charges
Hotels, transporters and other third-party service providers may impose their own date-change or amendment charges, even when the required advance notice has been provided.
Such charges will be payable by the guest or adjusted against the advance payment, as applicable.
4. Availability and Revised Package Cost
All revised services and package costs are subject to hotel and transportation availability, seasonal rates and the conditions applicable to the new travel dates.
Date-change requests received fewer than 15 days before the scheduled journey will normally not be accepted.
However, exceptional circumstances such as adverse climatic conditions, road closures or strikes may be considered on a case-by-case basis.
Any approved postponement or revised arrangement will be communicated in writing.
5. Validity of Advance Payment
The advance payment may be utilised towards a rescheduled journey for up to one year from the original date of advance payment, subject to the applicable booking conditions and availability.
Any additional supplier charges or difference in package cost for the revised travel dates shall be payable by the guest.
6. Transfer of Booking
The advance payment and booking or invoice reference may be transferred to a friend or relative, subject to the applicable booking conditions, service-provider restrictions and prior written confirmation from Unexplored Himachal.
The transfer will be considered confirmed only after written approval has been issued.
3. Cancellation & Refund Policy
Guests are advised to review the cancellation conditions carefully before confirming their booking or making an advance payment.
1. Non-Refundable Booking Amount
The initial booking or advance amount paid to confirm the tour is non-refundable, subject to applicable law.
2. Cancellation Charges
The following general cancellation deductions are calculated with reference to the total tour or package fee.
50 days or more before departure: 10% deduction.
30–49 days before departure: 30% deduction.
15–29 days before departure: 50% deduction.
Less than 15 days before departure: No cash refund.
Any package-specific cancellation conditions communicated and agreed upon before booking confirmation shall also apply, subject to applicable law.
3. Calculation of Cancellation Deductions
Cancellation deductions are calculated with reference to the total confirmed tour or package fee and not merely the amount paid at the time of cancellation.
Any refund due will be calculated after adjusting the applicable cancellation charges against the amount received, in accordance with the booking conditions.
4. Partial Payments and Refund Basis
Where only a partial amount has been paid, the final refundable amount will be determined after applying the applicable cancellation conditions.
Refund calculations will be based on the net amount received towards the base tour price, excluding separately charged components or additional services where applicable.
Separately booked transportation, accommodation or other additional services may be subject to their respective service-provider cancellation conditions.
5. Guest Conduct
Guests are expected to comply with applicable laws, behave responsibly and follow reasonable safety instructions throughout the journey.
If a guest is suspected of involvement in illegal activities, violent behaviour or serious misconduct that threatens the safety of other travellers or service providers, Unexplored Himachal reserves the right to discontinue affected services immediately.
Any withholding of refunds or other action will be subject to the applicable booking conditions and law.
6. Cancellation Requests
All cancellation requests must be submitted in writing through Unexplored Himachal’s official email address or official WhatsApp communication channels.
Telephone-only cancellation requests will not be considered valid written cancellation requests.
Guests are advised to retain a copy of their cancellation request and the corresponding written acknowledgement.
7. Refund Processing
Where a refund is applicable, the refundable amount will be calculated after reviewing the confirmed booking conditions, applicable cancellation deductions and relevant service-provider terms.
The applicable refund amount and processing arrangements will be communicated to the guest in writing.
4. Jurisdiction and Dispute Resolution
Any dispute arising out of or in connection with a tour package booked with Unexplored Himachal shall, subject to applicable law, be governed by Indian law and fall within the jurisdiction of the competent courts and tribunals at District Kullu, Himachal Pradesh, India.
Guests are encouraged to contact Unexplored Himachal through its official communication channels to seek a resolution before initiating formal proceedings.
Nothing in these terms limits any statutory rights or remedies available to consumers under applicable law.
5. Contact & Communication
For questions regarding these Terms & Conditions, booking amendments, cancellations or refunds, please contact Unexplored Himachal through our official communication channels.
WhatsApp: https://wa.me/918091170037
Email: unexploredhimachali@gmail.com
Website: https://unexploredhimachal.com/
All booking amendments and cancellation requests must be submitted in writing through our official WhatsApp number or email address.
Guests are advised to retain their booking confirmation, itinerary, payment receipts and written communications for future reference.
Important Notice
By confirming a booking after receiving the applicable terms, guests acknowledge the booking conditions communicated to them, subject to their statutory rights under applicable law.
The confirmed booking voucher, itinerary, inclusions, exclusions, payment schedule and any special package conditions form part of the agreed booking arrangements.
For Unexplored Himachal
Errors and Omissions Excepted (E. & O. E.)
